RE/MAX of Naperville

Maria Mastrolonardo sent me a letter claiming to be a "Certified Probate Real Estate Specialist" after the death and probate of my loved one. Not only do I have to deal with an estate and mourn the loss of my mother, Maria thinks I am too dumb to hire a reputable real estate agent, as though agents aren't crawling under every rock. These types of solicitations need to stop. If she were successful, she wouldn't have time to scour whichever databases she had to look up to find my information in another state. Absolutely despicable. I have already found agencies to handle all my matters from people who don't solicit strangers, and you should too. Ask your friends, ask others going through the same thing, but don't let these leeches send you more mail that you don't need to open reminding you of how greedy some people are. Don't worry, Maria, I have it covered. I am a person with a brain, so I figured out how to get a realtor when I am ready. It isn't that hard, but it will never be someone soliciting. UPDATE: After dealing with this person, she has left me a negative review simply because I had to ask her several times to stop contacting me. She is ten seconds away from a libel suit. I have screenshot ready to send to my lawyer. I never even hired her, heard of her, or feel she is trustworthy. The next person named in the suit is the broker who allowed this person to operate.

Horrible the agent don't return phone calls, don't put in offers on time. And agent muhammed shamsi always try to low ball and I missed out on 2 properties cuz he didn't listen to me and offered what I told him to for the property.

I had Lauren Calero as an agent and everything was great to start with! She called told me about the listing and suggested that I get with her lender and sort everything out, she then emailed me and asked if I had reached out to her lender and I told her no I hadn’t and I don’t plan on it.... & received no reply. It’s now the day we have the showing and I text her if the time we set was still okay (texted her a hour beforehand) and she then told me “Hi so the seller is requesting a preapproval prior to showing. I am not able to get a confirmation unless I send them one. With covid now a lot of sellers are requesting the approvals prior to showing” I replied “I wish you would’ve told me this prior” and she replied “ I apologize but that’s why getting approved is always the first step and why I sent you my lenders information to get you started. iThis particular subdivision you’re interested in only allows conventional loans so depending on what type of loan you qualify for, these might not be an option for us anyway.“ and I said “ I understand, as I told you we were just looking and I emailed you the other day that I am not going to use the lender because we were just looking..... and I have no reply......... good thing I reached out to you or else we would’ve driven over and you would’ve not been there.......” and I never received a reply for that message. I was really excited to see the house and was never told that those were the circumstances and that’s why I’m making this post. I would’ve wasted my time to go drive to see this place and she would’ve never contacted me.

I saw a listing for a rental they had. Reached out to the agent several times, phone calls, texts and voice mails all went unanswered. Even called the office and was only transferred to his voice mail. So unfortunate because I will be buying next year and I definitely will remember this experience.

One star is too much for this agency. Do NOT sign a contract with Bernie Cobb Jr. He is unprofessional, not ethical, manipulative and threatening. I signed a contract with him for the sale of my deceased mothers home back in Sept.. I was somewhat ignorant and didn't think to pay attention to how long the contract was but it is a year. He talked me into a horrible sale and did not have my best interest. The sale fell thru the night before closing. After wasting 3 months trying to sell the home I asked him to take it off the market and cancel the listing while I took a break and made some upgrades to the home. 2 months later comes to find out he never cancelled my listing as asked to do so. He has it temporarily no showings which made sense bc I did have ppl wandering around the house asking questions. When confronted he got very confrontational but we talked and I agreed to let him remarket the property. Days later we didn't see eye to eye on anything. Let me warn you Bernie will try to get you to sell your house at the lowest price for a quick sale. He will even purposely not show you the higher comps so you think your property is worth lower than what it actually is. He wants a fast sale and onto the next he doesn't care about the few thousand more he could make selling it competitively. So then I asked him to cancel my listing bc we didn't see eye to eye and he refused and threatened I either buy him out paying full commission to him or the house sits until his contract expires in 6 months. He said that was my choice. He also refused to give me back my keys so I had to have locks changed. He sent me harassing text after harassing texts trying to manipulate me into using him. I spoke with his broker and he is just as unprofessional and offered me another agent in the office so Bernie and that agent can split the commission. I want nothing to do with the corrupt agency and yes corrupt. They are all about making money off you and don't let them fool you into thinking they are for you. I'm going to seek legal action to get out of this terrible situation.